How to Reset Your Password if Your Account Is Locked

If your account is locked after too many incorrect password attempts, you can either wait for the lock to clear automatically or reset your password right away.

Option 1: Wait for the account to unlock

Account lockouts last 30 minutes. After that, your account is automatically unlocked and you can try signing in again.

Option 2: Reset your password now

If you do not want to wait 30 minutes, or if you are still having trouble signing in, reset your password using the Forgot my Password link in MyApps: https://myapps.fbmsales.com.

If you need help

FBM Support cannot temporarily reset passwords by email for security reasons. If you are still unable to reset your password using the Forgot my Password link, contact FBM Support at 616-724-2730 or email [e-mail]. You will need to provide your branch location and manager's name for verification. If you call, please use a Ring Central phone or your company cell phone.

New password requirements

Your new password must meet all of the following requirements:

• Be at least 15 characters long
• Not use any of your previous passwords
• Not contain your name or username
• Not contain the company name, seasons, or months of the year
• Include at least 3 of these 4 complexity types:
  • Lowercase letter
  • Uppercase letter
  • Number
  • Special character such as !, @, #, or $

Tip: Make sure Number Lock is on when entering your password.